Maximizer maintains and secures our Maximizer CRM Cloud Product to the highest standards.
CUSTOMER RESPONSIBILITIES
Maximizer CRM Cloud’s obligation to provide Support is subject to the following:
- Customer agrees to receive communications from Maximizer CRM via email; telephone; and other formats; regarding Services (such as communications concerning support coverage; errors or other technical issues; availability of new releases of the Software; and training options).
- Customer’s technical contact must cooperate with Maximizer CRM to enable troubleshooting.
- Customer is solely responsible for use of the Software by its personnel and is responsible for training its personnel in the use of the Software unless training packages have been purchased separately.
- Customer must promptly report to Maximizer CRM all problems with the Software and must implement all corrective procedures provided by Maximizer CRM reasonably promptly after receipt of the corrective procedures.
- Customer must maintain a broadband; synchronous; internet connection of at least 30 MB or more.
- Customer must be using an updated modern web browser: Microsoft Edge; Chrome; Firefox; (Safari is not currently supported)
- Maximizer has an open API that extends our products' functionality as such the Customer is responsible for maintaining any integrations it may have developed independently.
THIRD-PARTY APPLICATIONS
Maximizer may offer for sale Third-Party Applications through its “App Directory”; these will be labeled as “Partner”. Any acquisition by You of third-party products or services including; but not limited to; Third Party Applications and implementation; customization; and other consulting services; and any exchange of data between You and any third-party provider; is solely between You and the applicable third-party provider. Your right to use Third Party Applications is governed by the terms of the third-party Application license agreement and; unless otherwise stated in the Order Form; not under this Agreement. Maximizer does not warrant or support third-party products or services. You acknowledge that Maximizer may allow providers of those Third-Party Applications to access Your Data as required for the interoperation of such Third-Party Applications with Maximizer Services. Maximizer will not be responsible for any disclosure; modification or deletion of Your Data resulting from any such access by Third-Party Application providers.
Third-Party Integrations Support: BEST EFFORT
Maximizer provides Best Effort support for Maximizer App Directory third-party integrations.
What does Best Effort mean?
- Functionality questions may not be able to be addressed due to lack of access to the integration.
- Known defects will be identified; but new defects will not be addressed.
What is a Third-Party integration?
- A third-party integration is any integration that has not been built by Maximizer.
- On our App Directory; these are labeled as “Partner”
NO SUPPORT
Cases for which Maximizer CRM would deny support include; but are not limited to:
- Customer’s Maximizer CRM subscription has expired.
- The issue has been identified as outside Maximizer CRM’s scope of support.
- The user requesting support is not an approved contact.
- There is a technical problem with the client’s network; computer; browser; or anything else outside of the control of Maximizer.
SUPPORT OPTIONS
Support Hours Available:
North America Monday to Friday 05:00 – 17:00 PST (extended support hours available)
EMEA Monday to Friday 05:00 – 17:00 GMT (extended support hours available)
Phone Support :
NA Telephone : 1.866.275.1254
EMEA Telephone : +44.0.1344.766.900
E-Mail Support: support@maximizer.com