Reset Master Password from v2020 and later version.

• In Maximizer server go to Maximizer Windows Access Administrator, select “File > Open Address Book”.

• Hi-lite Address Book and click the “Remove” button.

• Click the “Close” button.

• Select “File > New Address Book”. 

• Click the “Next” button.

• Enter the password for “SA” and click “OK”. 

• Select the radio button next to “Employ an existing Maximizer database”, select your Maximizer database (in this case “Central”) from the “Database name” drop-down, then click “Next”.

• Click “Start”. 

• Click “Close”.

• At this point the password for MASTER will be set to “CONTROL” (*all caps).

• Select “File > Open Address Book”.

• Select your Address Book (in this case “Central”), then click “Open”. 

• Enter the User ID “MASTER”, and the password “CONTROL” (*all caps), then click “OK”.

• Select “File > Exit”. 

• Go to a web browser, enter your Maximizer Web Access URL, and login as MASTER - Enter “MASTER” for the username and “CONTROL” for the password, then click “Login”.

• At this point you will be prompted to enter a new password for MASTER.

• Note: The final step will be gone, log into Web Access Administrator, and set the passwords for each user as they will no be able to login until you do.

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