Session Expired in Maximizer

Approximately 20 minutes after logging into Maximizer, you see the following message in Maximizer:

The session has expired. Please close all dialogs; log out and login again

This occurs even after setting your web server's time-out to 4 hours (240 minutes).

When the time-out setting is adjusted on the webserver (IIS); the web.config file storing those changes is not updated.

Solution

Manually change the time-out setting using the following instructions:

1. On the Maximizer server; open the File Explorer and browse to the "..\Maximizer\Portals\Employee\" folder
2. Edit the web.config file.
   1. Open the file using a text editor (eg. Notepad).
   2. Launch the text editor program as Administrator.
3. Find the line:
   <sessionState cookieName="MAXASPNETWEBSESSION">
   

   And change it to:

   <sessionState cookieName="MAXASPNETWEBSESSION" timeout="240">
   
4. Save your change to the web.config file and run "iisreset" in a command-line console:

   

This will reset your Maximizer webserver. Everyone currently in Maximizer will receive a "Session Expired" message. Have everyone log back into Maximizer. This message will no longer appaer.