Enabling Outlook Integration Logging

When you need to figure out what is happening with Outlook Integration or you encounter errors that you cannot readily fix; you can enable logging for Outlook Integration. 

The instructions below will alter the Windows Registry on your workstation and are meant for advanced users. If you are unsure of how follow the insturctions below, please request assistance from your IT staff.

1. In Windows; open File Explorer.
2. Create a folder called MaxLogs on the C: drive:
   
   
   
   
3. Right-click the MaxLogs folder and select Properties.
   
   
   
   
4. Select the Security tab.
   
   
   
   
5. Click Edit.
   
   
   
   
6. Click Add.
   
   
   
   
7. Enter Everyone in the space as shown and click Check Names.
8. Click OK.
   
   
   
   
9. Put a check in the checkbox beside Full control; under the Allow column.
10. Click OK.
11. Click OK.
12. Click the links below to download 2 files:
    Outlook Integration Logging - 32-bit
    Outlook Integration Logging - 64-bit
13. The downloaded files need to be renamed:
    * Rename “CreateRegKeys on x86 Windows for Workstation Logging – Outlook Sync.ger” to “CreateRegKeys on x86 Windows for Workstation Logging – Outlook Sync.reg” 
    * Rename “CreateRegKeys on x64 Windows for Workstation Logging – Outlook Sync.ger” to “CreateRegKeys on x64 Windows for Workstation Logging – Outlook Sync.reg” 
14. Double-click each ".reg" file and click through the confirmation messages.

The two files you launched alters the Windows Registry on your workstation to allow Outlook Integration to generate a log file. This log file is useful for determining the source of the error you see when saving emails or synchronizing to Maximizer.