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View a case from an address book entry

Patrick Wong
  • Updated
You can view the Customer Service cases associated with a specific Address Book entry in the Customer Service in the following pane. From the Hotlist page; you can view the Customer Service cases for the Address Book entry associated with the current task.
  • Select the Address Book entry.

  • In the following pane; select the Customer Service tab.

All Customer Service cases for the current Address Book entry; or for the Address Book entry linked to the current Hotlist task; are displayed in the list.
  • Click on a case to open the Customer Service page and view the details of the case.

 

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