You can view the Customer Service cases associated with a specific Address Book entry in the Customer Service following pane. From the Hotlist page; you can view the Customer Service cases for the Address Book entry associated with the current task.
- Select the Address Book entry.
- In the following pane; select the Customer Service tab.
All Customer Service cases for the current Address Book entry; or for the Address Book entry linked to the current Hotlist task; are displayed in the list.
- Click on a case to open the Customer Service page and view the details of the case.