The 4 digit PIN that is sent to you via email has 2 primary purposes:
- To provide access to your data with an extra level of security (second factor of authentication)
- Retrieves the list of databases your email address is associated with; as one email address can be used as the login for multiple CRM Live accounts.
Common Problems with Receiving the PIN
The most common cause of not receiving the PIN is that the automated email is caught in SPAM/JUNK filters.
Solution
- Check your Spam or Junk folders for the email
- Add the email address "support@maximizercrmlive.com" to your whitelist
Still didn't receive the email with a PIN?
There is another method to log-in without a PIN which involves a little bit of work; but you are still able to access your Maximizer CRM Live account from the mobile app. You'll need to manually obtain your CRM Live server information and login using the On Premise option in the mobile app.
Finding your server information
In your web browser; browse to your Maximizer Login Page. Your login page should look something like this:
In the browser's address bar; you will see the URL corresponding to your login page:
The URL breakdown
Your URL will look similar to the following:
https://ca1.maximizercrmlive.com/web70/05a9a299a24e4b1ebabacd35b8179ab6
The Host Server is everything up to and including "web??" where ?? is a two digit number. Your server will likely have a different two digit number; so keep that in mind. When we use the host server to login on the mobile app; we change "web" to "api" so the final Host Server value in this example is: https://ca1.maximizercrmlive.com/api70
The Database Name is the long alphanumeric string following "web??" and doesn't include the slash. In this example; the Database Name is: 05a9a299a24e4b1ebabacd35b8479ab6
Entering your server information on the mobile app
To make life a lot easier; copy and paste the elements of the URL into an email message and send it to yourself so that you can quickly access this information from your mobile device.
Launch the Maximizer mobile app and tap the ON-PREMISE tab on the bottom right of the login page.
Copy the information you emailed to yourself and paste it into the relevant fields on the ON-PREMISE login page. This will save you from having to type the complicated strings of characters.
Enter the Host Server you found earlier.
Press Connect; and once the server is verified you will see additional fields appear.
Enter the Database Name you found earlier (e.g. 05a9a299a24e4b1ebabacd35b8479ab6) into the Address Book field.
Enter your user ID that you normally use to log in to your Maximizer CRM Live account.
Enter the password associated to that user identification.
Press Connect