A number of reports are available from the Reports menu in Maximizer:
- Calendar View – Displays the contents of the Calendar page in a printable report. This report is available only in the monthly view.
- Column Report – Displays the same information you see displayed in a controlling window; such as names and addresses or opportunity information.
- Consolidated Activity Report – Displays the notes; Hotlist tasks; and appointments created by or assigned to Maximizer users in a specific date range.
- Customer Service Workload Report – Displays the number of Customer Service cases assigned to each representative; along with summary statistics showing the average age of cases for each representative; as well as details about each case. The Customer Service Workload Report is only available in the Customer Service module.
- Detailed Report – Includes basic information for an Address Book entry; a Customer Service case; a campaign; or an opportunity.
- Email Campaign Response Metrics Report – Displays information related to email campaigns; including the number of emails sent; the open rate for emails; and click-through statistics. The Email Campaign Response Metrics Report is only available in the Campaigns module.
- Incoming vs. Outgoing Calls Report – Displays the phone calls made and received by users along with summary statistics about the duration of calls.
- Note Report – Prints notes attached to an Address Book entry; a Campaign; a Customer Service case; or an Opportunity.
- Pipeline Report – Displays information about the current opportunities throughout the various stages of the opportunity pipeline. The Pipeline Report is only available in the Opportunities module.
- User-Defined Field Report – Lists the user-defined fields attached to an Address Book entry; a Campaign; a Customer Service case; or an Opportunity.
- Interactions Report – Lists all the interactions, and the details related to them. Interaction reports can be customized to include details such as different types of interactions; opportunities; and cases by using filters and data grouping capabilities.