Failed to Create an Entry in Maximizer
If you are an on-premise Maximizer customer who has been using Zapier integration and has recently upgraded to the 2023.1 and 2023.2 on-premise versions from an older version; you may encounter issues when running new or existing Zaps.
For instance; while creating a Zap that utilizes Maximizer’s “Update Address Book Entry” action; you may encounter a 'Failed to create an address book entry in Maximizer CRM' error during testing.
This issue may arise because a newer version of the Zapier Integration needs to be installed for the 2023.1 and 2023.2 on-premise Maximizer versions.
To resolve this; please follow the steps below:
- Navigate to the App Directory and download the latest Zapier installation folder.
- Compare your existing web.config file with the one in the newly downloaded Zapier build folder and update it accordingly. If it is your first time installing Zapier; please refer to the Setting up Zapier for Maximizer On-premise guide.
- Log in to your Maximizer web access; navigate to the “Administration” interface from the left pane; select the “Administrator” option; choose “System Options” under the “Preferences” section; click the “OAuth 2.0 Settings” tab; select Zapier settings; and update the Redirect URI field value with the following: https://example.com/ZapApps/OnPremiseOAuth/Redirect; where “example.com” is your company domain.
- Create the following folder on the machine where Zapier is installed with full IIS_USRS permissions: C:/Logs/Zapier.