If you associate appointments and tasks with interactions; they will be listed under the Interactions tab; as well the Interactions widget along with the other interactions. After the appointments and tasks are completed; you can mark them as “complete” following the procedure below.
Ensure that the Interactions tab is open in the Address Book; Opportunities; Customer Service; or the Hotlist module. -OR- Select a lead and open the Interactions panel of the lead.
Change the status of the appointment:
From the list of interactions; click the appointment you want to modify.
In the Modify Appointment window; select the Complete check box; and click Save.
Change the status of the task:
From the list of interactions; click the task you want to modify.
In the Hotlist Task window; select the Completed check box; and click OK. For example; the highlighted task is marked as “Complete”.
Once a task or an appointment is marked as “Complete”; its subject will appear with a strikethrough.