Error Messages
Incorrect query
This the most common error message and it's related to incorrect queries.
Reasons:
- In the widgets; you are trying to connect fields from the tables that are not connected.
- There were updates related to one of the fields used for the widget creation.
Solution:
- Hover on the message and see what fields are disconnected. Make necessary changes to ensure that only connected fields are used for the creation of the widget.
- If all widgets on the dashboard have this symbol; something could be wrong with the dashboard filters. Toggle all dashboard filters OFF. If the errors disappear; find the filter that causes the problem by turning them back on one by one. The next step; remove the filter that causes the issue.
- In rare cases; e.g. if a field was renamed or after the upgrade; it might be necessary to remove and re-add fields in the widget designer to find which field causes the problem.
- Go to the widget's edit mode.
- Starting from 'Categories' remove and add back the field. Continue removing and adding field by field until the issue is resolved in the following order 'Widget Filters'; 'Values'; 'Break By'.
Dashboard is not found
This error happens when the last viewed Insights dashboard can't be found.
Reasons:
- The last viewed dashboard was deleted or unshared by the dashboard owner.
Solution:
- Pick one of the available dashboards on the left pane.
- If no dashboards are available; create or import a new one by clicking '+' button on the top rigth corner.