Maximizer has a feature that facilitates connecting to your Voice-over-IP (VoIP) softphone. This connection will allow you to send phone numbers of address book entries from Maximizer to your softphone; thus allowing you to call your contacts from within Maximizer.
Here are the instructions to connect Maximizer with your softphone:
In Maximizer; select Administration > Administrator.
Select the System Options page.
The VOIP/IM Integration section is where you connect Maximizer to your VoIP softphone.
Click Modify Options.
Enter a description and the corresponding URL to your VoIP softphone. Here is an example of the RingCentral softphone.
When setting up your softphone connection; [PhoneNumber] is the only viable merge field in this context.
Click Save to save your changes.
At this point; you can close the browser tab of your Web Administrator.
Softphones and their URLs
Maximizer's VoIP/IM Integration requires that the softphone you connect with must be able to receive phone numbers from external apps (like Maximizer) using a URL. Here are some URL templates from common softphones:
