Access to Dashboard is Denied When Attempting to Access a Dashboard

Solution

One possible cause of the dashboards not displaying properly is the configuration of the Kind and KindAsp applications in the Internet Information Services (II) Manager. Below are steps to configure the Kind and KindAsp applications for IIS 7.

1. Go to Control Panel > Administrative Tools > Internet Information Services (IIS) Manager
2. Expand the Server and go to the Sites folder. Select Default Web Site.
3. Select View Applications
4. Select the /Kind application.
5. Under Actions, select Basic Settings.
6. In the Edit Application dialog, click the Select button. In the Select Application Pool dialog, choose the Classic .NET AppPool from the Application pool drop down and click OK. Click OK to save the settings.
7. Under Manage Application, select Advanced Settings.
8. In the Physical Path Credentials field, you can do one of the following:
   1. Select a user that has rights to the database
   2. Specify a Windows user. Then add the Windows user as a SQL Logon and add it to the database with Public and CRMGroup roles.
9. In the main window, under the IIS heading, select Double click Authentication.
10. Enable Anonymous Authentication.
11. Select the /KindAsp application and repeat steps 5 to 10

Applicability

• Maximizer CRM 10.5