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  Reference #  
081009-000060
  Product  
Maximizer
  All Articles
  Category  
Patches-Downloads
  Date Updated  
10/15/2008 02:26 PM

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  Maximizer CRM 10 Hot Fix 2 for Service Release 1
  Question
 

This article provides information regarding Maximizer CRM 10 Hot Fix 2 for Service Release 1.

On this page
  1. Applicability
  2. Overview
  3. Download
  4. Install Instructions

Applicability

This hot fix applies to the following release:

  • Maximizer CRM 10 Service Release 1 - Series 1833
  • Maximizer CRM 10 Hot Fix 1 for Service Release 1 - Series 1839
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Overview

This software update contains an important correction.

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Issues Resolved

The following issue is resolved when this update is applied:

Packets Placed in Duplicate Subfolder of Inbox and Outbox

  • Under certain circumstances, if the connection to the SQL server is lost during packet processing, additional packet folders are generated below the existing ones. Packets are copied to these additional folders instead of the original folders. This issue leads to an MIA condition when the packets cannot be found to process later.
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  Answer
 

Download - Maximizer CRM 10 Hot Fix 2 for Service Release 1

Filename
Size
MaxCRM10SR1HF2.exe
7.23 MB
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Install Instructions

Apply this hot fix to all computers running Maximizer CRM 10 Service Release 1 or Maximizer CRM 10 Hot Fix 1 for Service Release 1 that use the MaxExchange Remote.

To download and install this hot fix automatically using Live Update (if available):
  1. In Maximizer or Administrator, select Help > Maximizer Live Update.
  2. Select the update to download and install (Maximizer CRM 10 Hot Fix 2 for Service Release 1).
  3. Follow the on-screen instructions.
If you are not installing the hot fix automatically using Live Update, follow the instructions below. To install this hot fix:
  1. Close all applications.
  2. If MaxExchange 10 Service Release 1 is running, shut it down.
  3. Open Windows Explorer, and browse to the hot fix file (MaxCRM10SR1HF2.exe).
  4. Double-click the file.
  5. Follow the on-screen instructions to complete the installation.
After applying the Maximizer CRM 10 Hot Fix 2 for Service Release 1 patch, you may need to go into the packet folder's subfolders and move the packets from these folders into the parent packet folder. After all packets are moved, delete the subfolders.

Please note that Maximizer CRM 10 Hot Fix 2 for Service Release 1 contains all fixes contained in Maximizer CRM 10 Hot Fix 1 for Service Release 1. If Maximizer CRM 10 Hot Fix 1 for Service Release 1 is installed and you attempt to install Maximizer CRM 10 Hot Fix 2 for Service Release 1, it will uninstall Maximizer CRM 10 Hot Fix 1 for Service Release 1 and install Maximizer CRM 10 Hot Fix 2 for Service Release 1

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Updated October 15 - added Maximizer CRM 10 Hot Fix 1 for Service Release 1 information.
 
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