How to install the service pack

Apply this service pack to all computers running MaxExchange Server or MaxExchange Remote Server.

1. Close all applications.
   
   
2. If MaxExchange Server Manager or MaxExchange Remote Server Manager is running, shut down the application and stop the MaxExchange Service (if applicable).
   
   
3. Open Windows Explorer, and browse to the service pack file (MX10SP1.exe).
   
   
4. Double-click the file.
   
   
5. Follow the on-screen instructions to complete the installation.

Issues Resolved In Detail

1. Outgoing Appointment Transactions are Doubled
Some transactions for appointments are duplicated in outgoing packets. The duplicate transactions may cause packets to become very large.

2. Packets Loop Between Server and Remote Server in n-Tier
Transactions for certain record types, including personal appointment transactions, are sent repeatedly back and forth in a loop between servers and remote Servers in an n-tier environment. These repeated transactions may cause packets to become very large.

NOTE: After the service pack is installed, any duplicate transactions contained in unprocessed packets will be distributed to all sites in the MaxExchange
environment. This will prevent any data loss caused by applying the fixes. After installing the service pack, it may take some time for transaction volumes to
return to normal levels.

3. MaxExchange Remote Loses Connection Settings
When restarting the MaxExchange Remote after returning from sleep or hibernation state, the connection settings to the server may be lost and need to be re-entered.

4. MaxExchange Remote Unexpectedly Closes Processing After Return From Sleep or Hibernation State
When a computer goes into sleep or hibernation state while the MaxExchange Remote is running, the MaxExchange Remote may close unexpectedly at the next processing session after returning to its active state.

5. MaxExchange Remote Insufficient Permissions Error After First Log In To Windows
When the MaxExchange Remote starts after first log in to Windows, an insufficient permissions error may occur.

APPLICABILITY:

This service pack applies to the following releases:

• MaxExchange Synchronization Server 10 - Series 1743
• MaxExchange Remote Synchronization Server 10 - Series 1743

Download - MaxExchange 10 Service Pack 1 - Series 1817

In addition to installing the MaxExchange 10 Service Pack 1 - Series 1817, you will also need to install the corresponding Maximizer CRM 10 Service Pack 1 - Series 1817 which includes updates for MaxExchange 10 Remote if you have not already done so. You may obtain it here: http://support.maximizer.com/scripts/support.cfg/php.exe/enduser/std_adp.php?p_refno=080424-000037

IMPORTANT NOTES:

You must be logged into Windows as an administrator to install this service pack.