Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:79
In Fcn.:stats_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO stats (stat_date, hits, searches, assists, email_assists, smarts, sessions, ans_viewed, interface_id) VALUES ('2010-09-09 00:00:00', 0, 0, 0, 0, 0, 1, 0, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:79
In Fcn.:stats_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO stats (stat_date, hits, searches, assists, email_assists, smarts, sessions, ans_viewed, interface_id) VALUES ('2010-09-09 00:00:00', 1, 0, 0, 0, 0, 0, 1, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:../libapi/stats.c
Line:189
In Fcn.:stats_update_faq
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:INSERT INTO incident_stats (ref_no, faq_date, faq_hits, interface_id) VALUES ('070221-000035', '2010-09-09 00:00:00', 1, 1)
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:610
In Fcn.:sql_exec_direct
Called Fcn.:SQLExecDirect() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

SQL Error SQL Error
File:solved.c
Line:68
In Fcn.:solved_increment
SQL Fcn.:sql_exec_direct() returned -1
SQL Stmt.:UPDATE incidents SET solved_count = solved_count + 2, access_time = '2010-09-09 20:18:18' WHERE ref_no = '070221-000035'
SQL Error:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Internal Error Internal Error
File:../libdbapi/odbc2.c
Line:573
In Fcn.:sql_execute
Called Fcn.:SQLExecute() returned -1
Description:42000: [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'MSI_SupportKB' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

Answer
 
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  Reference #  
070221-000035
  Product  
Maximizer
  Maximizer 9 and older
  Category  
Patches-Downloads
  Date Updated  
02/22/2007 02:50 PM

 Print  Print Answer 		  
  Maximizer 9 Service Pack 2 for Service Release 1 - Series 1707
  Question
 

This article provides information for Maximizer 9 Service Pack 2 for Service Release 1 - Series 1707.

On This Page
Applicability Overview
Download Issues Resolved
Instructions

  Answer
 

Applicability

Either of the following two updates must be installed before before applying this update:
  • Maximizer 9 Service Release 1, Series 1633


    • - or -

  • Maximizer 9 Service Pack 1 for Service Release 1, Series 1649

Overview

This software update contains a number of important corrections. All Maximizer 9 users are recommended to apply this update.

Issues Resolved

The following issues are resolved when this update is applied

  1. Script Error in My Work Day
    In the My Work Day window, if you mark a task as complete for a day other than the current date, and then choose to create a group appointment as a follow-up task, a script error occurs.


  2. DSN Creation Failure in Windows Vista
    A DSN creation failure caused problems in logging into the main application and also with generating reports.


  3. Maximizer Word Processor Stops Responding
    Using shared Microsoft Fax caused Maximizer Word Processor to stop responding. This issue has been resolved, however, field merging is not supported using shared Microsoft Fax. See the Maximizer website for the latest compatible product information at http://www.maximizer.com/support/products.html.


  4. User-Defined Field Values Not Appearing After Upgrade
    After upgrading from Maximizer 7 to Maximizer 9, user-defined field values were not displaying in the User-Defined Fields following window. The field values were displayed in the User-Defined Fields tab of an Address Book entry.


  5. Import Issues with ACT! 2005, ACT! 2006, and ACT! 2007
    The following import issues occurred in ACT! 2005, ACT! 2006, and ACT! 2007:
    • Home and Custom addresses were not imported
    • If a Contact with the same First Name and Last Name as an existing Contact in Maximizer was imported from ACT!, it was considered a duplicate even though the details for the Contact were different and was not imported
    • Phone Extension fields were not imported
    • Date fields prior to 1970 were not imported


  6. Pasting Text from Microsoft Word 2000 or Higher
    If you copied text from Microsoft Word 2000 or higher, the text would not paste into the Maximizer Word Processor.


  7. Key Value Generation Issue with Key Fields
    Due to the Key Value Generation issue addressed in a previous release, some Key Fields could not be deleted or modified.


  8. Overwritten Email Message Body
    Under rare circumstances, when the Flag Message option for an email was selected, the body text would be overwritten by the text "Follow up".


  9. Hotlist Task Creation for Past Dates
    Hotlist tasks for past dates were created for date user-defined fields that were flagged to be included in the Hotlist when a custom filter was applied with a past date. Hotlist tasks for past dates are no longer created.


  10. Appointments Not Synchronizing to BlackBerry Device
    Appointments synchronized from Maximizer to Outlook would not synchronize to the BlackBerry device when BlackBerry Enterprise Server was used.


  11. Buffer Overrun Error on XML Import
    Importing an XML file with a Company name over 41 characters caused a Buffer Overrun error.


  12. Accounting Link User Licenses are Not Properly Detected
    Accounting Link user licenses were not properly detected resulting in users not being able to access Accounting Link.

Download

Software Update
File Name: M9SR1SP2.exe
Series: 1707
Download Size: 6.32 MB
Download

Instructions

IMPORTANT NOTE - you must be logged into Windows as an administrator to install this service pack.
  1. Click the Download link on this page to download this update.
  2. Close all applications.
  3. Open Windows Explorer and browse to the service pack file (MAX9SR1SP2.exe).
  4. Double-click the file.
  5. Follow the on-screen instructions.
Alternatively, you can check the availability of this update via Maximizer Live Update service.
  1. Open Maximizer or Administrator, select Help > Maximizer Live Update.
  2. Select the update to download and install (Maximizer 9 Service Pack 2 for Service Release 1).
  3. Follow the on-screen instructions.
 
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