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Reference # |
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| 061123-000032 |
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Maximizer Multiple Versions |
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Category |
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| Patches-Downloads |
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Date Updated |
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| 11/30/2006 09:12 AM |
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Print Answer
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Maximizer Enterprise 9.5 Service Release 1 |
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Question |
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This article contains information for Maximizer Enterprise 9.5 Service Release 1 – Series 1646. This service release contains all fixes from Maximizer Enterprise 9, Version 9.5 Hot Fix 1 – Series 1641.
APPLICABILITY
This service release applies to the following releases:
- Maximizer Enterprise 9, Version 9.5 - Series 1630
- Maximizer Enterprise 9, Version 9.5 Hot Fix 1 -
Series 1641
All issues described below have been resolved.
- Backup and Restore from Floppy Disk
When performing a backup of Maximizer Enterprise 8 data and
restoring to Maximizer Enterprise 9, Version 9.5 through a
data conversion from a floppy disk, the Address Book did not
contain any data.
- Improvements and Support Added for Products
Maximizer was updated to include the following:
- Improvements to Microsoft Fax services and support for
Microsoft Fax printing
- Support and improvements for Novell Groupwise 7
- Support for importing from ACT! 2007 and ACT! Premium for
Workgroups 2007
- Maximizer Dialog Box Remained Open
When printing a Column Report to email, the Maximizer
dialog box (Sending Report to Email System) remained open.
- Exporting Numeric Values to Excel
Numeric values greater than 999 were not exporting properly
from a column setup to Excel.
- Follow-up Task Not Logged
Creation notes were not logged when creating follow-up
tasks.
- Dashboard Failed to Load in Maximizer
Opening a Dashboard from Company Announcements on computers
where Internet Explorer 7 is installed generated a script
error.
- Task Alarm Not Dismissed in Synchronization
When a task with a reminder was synchronized between
Maximizer and Outlook and the task was dismissed in Outlook,
the task alarm continued to appear in Outlook.
- Opportunity Entries Not Copied When Duplicating Address
Book Entry
When duplicating an Address Book entry associated to
opportunities, the field values for Product/Services,
Categories, and Confidence rating were not copied to the
opportunities in the duplicated entry.
- Recurring Appointments Not Sychronizing Properly to
Outlook Web Access
Recurring appointments synchronized from Maximizer to
Outlook, although visible in Outlook, may not have been
visible in Outlook Web Access.
- Solution Notes in New Cases Not Saving Properly
If a user entered a solution note when creating a new
customer service case, and then used the Apply button to
save the case, the text for the solution note was cleared.
- Cases Not Created Properly from Email Window
When creating a case from the Email window, the case may not
have contained the right Company/Individual.
- CurrentRecord Function for Refresh
RefreshCurrentRow for the CurrentRecord object is a new
function allowing you to refresh the current record in the
Address Book window, the Customer Service window, or the
Opportunities window rather than using the RefreshAllWindows
function, which refreshes all windows.
- Not All Records Returned in ODBC Queries Using Client
ID field
In certain circumstances, when Maximizer ODBC was used
for a SQL query on the Custom_Child table on SQL databases,
and a client ID was specified in the WHERE clause, only
one record was returned even if more than one record
matched the client ID.
- Appointments Deleted After Data Transferred Back
If a user created appointments for an Address Book entry
after transferring the entry to another Address Book, the
appointments were deleted when the entry was transferred
back.
- Modifying the Stage for an Opportunity in Partner Portal
Previously, the stage in an opportunity was not designed
to be modified in Partner Portal. The stage can now be
manually modified as long as the opportunity doesn't have a
strategy. This functionality is now consistent with
Employee Portal.
- Duplicate UDFs Created during Data Transfer
Transferring entries between databases by using
the File > Transfer command may have resulted in the
creation of duplicate user-defined fields. This issue
pertained to both the Direct Address Book access and Email
transfer methods.
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INSTALLING THIS SERVICE RELEASE
Apply this service release to all computers running the following versions:
- Maximizer Enterprise 9, Version 9.5 - Series 1630 or Maximizer Enterprise 9, Version 9.5 Hot Fix 1 - Series 1641
- Install this service release on the server first, and then install it on the workstations.
- To install this hot fix, you must be logged into Windows as an administrator.
- For customers using Windows Terminal Server or Citrix MetaFrame, copy and run this software update directly from the computer hosting Maximizer Enterprise.
To install this service release:
- Close all applications.
- Click the link below to download Maximizer Enterprise 9.5 Service Release 1.
- Open Windows Explorer and browse to the service release file (ME95SR1.EXE).
- Double-click the file.
- Follow the on-screen instructions.
- If you are using Maximizer Enterprise 9.5 with Microsoft SQL Server please see the following Knowledge Base article Maximizer Enterprise 9.5 Hot Fix 2.
To download this service release, please click on the link below:
Maximizer Enterprise 9.5 Service Release 1 – Series 1646
To view the readme for Service Release 1, click on the link below:
Readme for Maximizer Enterprise 9.5 Service Release – Series 1646
Alternately, to install this Service Release 1 using the Live Update service (if available):
- In Maximizer or Administrator, select Help > Maximizer Live Update.
- Select the update to download and install (Maximizer
Enterprise 9, Version 9.5 Service Release 1).
- Follow the on-screen instructions.
Note: Maximizer Enterprise 9.5 Service Release 1 will be available from the Maximizer Live Update Server starting 11:00 AM PT December 14, 2006.
MORE INFORMATION
If you are using MaxMobile 9.5 then after installing Maximizer Enterprise 9.5 Service Release 1 you will also have to apply MaxMobile Service Release 1. This MaxMobile update offers some new features and has been named MaxMobile CRM. Please contact Sales at 1-800-804-6299 to request MaxMobile CRM.
APPLIES TO
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Maximizer Enterprise 9.5 - Series 1630 |
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Maximizer Enterprise 9.5 Hot Fix 1 - Series 1641 |
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