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  Reference #  
061123-000032
  Product  
Maximizer
  Multiple Versions
  Category  
Patches-Downloads
  Date Updated  
11/30/2006 09:12 AM

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  Maximizer Enterprise 9.5 Service Release 1
  Question
  This article contains information for Maximizer Enterprise 9.5 Service Release 1 – Series 1646. This service release contains all fixes from Maximizer Enterprise 9, Version 9.5 Hot Fix 1 – Series 1641.

APPLICABILITY

This service release applies to the following releases:
  • Maximizer Enterprise 9, Version 9.5 - Series 1630
  • Maximizer Enterprise 9, Version 9.5 Hot Fix 1 - Series 1641

All issues described below have been resolved.

  1. Backup and Restore from Floppy Disk
    When performing a backup of Maximizer Enterprise 8 data and restoring to Maximizer Enterprise 9, Version 9.5 through a data conversion from a floppy disk, the Address Book did not contain any data.


  2. Improvements and Support Added for Products
    Maximizer was updated to include the following:
    • Improvements to Microsoft Fax services and support for Microsoft Fax printing
    • Support and improvements for Novell Groupwise 7
    • Support for importing from ACT! 2007 and ACT! Premium for Workgroups 2007


  3. Maximizer Dialog Box Remained Open
    When printing a Column Report to email, the Maximizer dialog box (Sending Report to Email System) remained open.


  4. Exporting Numeric Values to Excel
    Numeric values greater than 999 were not exporting properly from a column setup to Excel.


  5. Follow-up Task Not Logged
    Creation notes were not logged when creating follow-up tasks.


  6. Dashboard Failed to Load in Maximizer
    Opening a Dashboard from Company Announcements on computers where Internet Explorer 7 is installed generated a script error.


  7. Task Alarm Not Dismissed in Synchronization
    When a task with a reminder was synchronized between Maximizer and Outlook and the task was dismissed in Outlook, the task alarm continued to appear in Outlook.


  8. Opportunity Entries Not Copied When Duplicating Address Book Entry
    When duplicating an Address Book entry associated to opportunities, the field values for Product/Services, Categories, and Confidence rating were not copied to the opportunities in the duplicated entry.


  9. Recurring Appointments Not Sychronizing Properly to Outlook Web Access
    Recurring appointments synchronized from Maximizer to Outlook, although visible in Outlook, may not have been visible in Outlook Web Access.


  10. Solution Notes in New Cases Not Saving Properly
    If a user entered a solution note when creating a new customer service case, and then used the Apply button to save the case, the text for the solution note was cleared.


  11. Cases Not Created Properly from Email Window
    When creating a case from the Email window, the case may not have contained the right Company/Individual.


  12. CurrentRecord Function for Refresh
    RefreshCurrentRow for the CurrentRecord object is a new function allowing you to refresh the current record in the Address Book window, the Customer Service window, or the Opportunities window rather than using the RefreshAllWindows function, which refreshes all windows.


  13. Not All Records Returned in ODBC Queries Using Client ID field
    In certain circumstances, when Maximizer ODBC was used for a SQL query on the Custom_Child table on SQL databases, and a client ID was specified in the WHERE clause, only one record was returned even if more than one record matched the client ID.


  14. Appointments Deleted After Data Transferred Back
    If a user created appointments for an Address Book entry after transferring the entry to another Address Book, the appointments were deleted when the entry was transferred back.


  15. Modifying the Stage for an Opportunity in Partner Portal
    Previously, the stage in an opportunity was not designed to be modified in Partner Portal. The stage can now be manually modified as long as the opportunity doesn't have a strategy. This functionality is now consistent with Employee Portal.


  16. Duplicate UDFs Created during Data Transfer
    Transferring entries between databases by using the File > Transfer command may have resulted in the creation of duplicate user-defined fields. This issue pertained to both the Direct Address Book access and Email transfer methods.

  Answer
 

INSTALLING THIS SERVICE RELEASE

Apply this service release to all computers running the following versions:
  • Maximizer Enterprise 9, Version 9.5 - Series 1630 or Maximizer Enterprise 9, Version 9.5 Hot Fix 1 - Series 1641
  • Install this service release on the server first, and then install it on the workstations.
  • To install this hot fix, you must be logged into Windows as an administrator.
  • For customers using Windows Terminal Server or Citrix MetaFrame, copy and run this software update directly from the computer hosting Maximizer Enterprise.
To install this service release:
  1. Close all applications.
  2. Click the link below to download Maximizer Enterprise 9.5 Service Release 1.
  3. Open Windows Explorer and browse to the service release file (ME95SR1.EXE).
  4. Double-click the file.
  5. Follow the on-screen instructions.
  6. If you are using Maximizer Enterprise 9.5 with Microsoft SQL Server please see the following Knowledge Base article Maximizer Enterprise 9.5 Hot Fix 2.

To download this service release, please click on the link below:
Maximizer Enterprise 9.5 Service Release 1 – Series 1646

To view the readme for Service Release 1, click on the link below:
Readme for Maximizer Enterprise 9.5 Service Release – Series 1646

Alternately, to install this Service Release 1 using the Live Update service (if available):

  1. In Maximizer or Administrator, select Help > Maximizer Live Update.
  2. Select the update to download and install (Maximizer Enterprise 9, Version 9.5 Service Release 1).
  3. Follow the on-screen instructions.

Note: Maximizer Enterprise 9.5 Service Release 1 will be available from the Maximizer Live Update Server starting 11:00 AM PT December 14, 2006.

MORE INFORMATION

If you are using MaxMobile 9.5 then after installing Maximizer Enterprise 9.5 Service Release 1 you will also have to apply MaxMobile Service Release 1. This MaxMobile update offers some new features and has been named MaxMobile CRM. Please contact Sales at 1-800-804-6299 to request MaxMobile CRM.

APPLIES TO

Maximizer Enterprise 9.5 - Series 1630
Maximizer Enterprise 9.5 Hot Fix 1 - Series 1641
 
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