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  Reference #  
061017-000033
  Product  
Maximizer
  Enterprise 9.5 and older - SQL
  Category  
Patches-Downloads
  Date Updated  
12/21/2006 11:45 AM

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  Maximizer Enterprise 9 Hot Fix 1 for Service Release 2
  Question
 

This article provides information for Maximizer Enterprise 9 Hot Fix 1 for Service Release 2. This hot fix applies to Maximizer Enterprise 9 Service Release 2 - Series 1635 - CRM SQL and eCRM (Server only).

The issue described below has been resolved.

Due to the key value generation issue, which was resolved in Maximizer Enterprise 9 Service Release 2, some data may be causing the following problems:

  • Maximizer closing unexpectedly when the user accesses the Hotlist window
  • Users not being able to log in to the Employee Portal
  • User drop-down lists appearing incomplete
  Answer
 

APPLYING THIS HOT FIX:

NOTE:Because this procedure removes the affected column setups, you may notice that some column setups that were created prior to the application of Maximizer Enterprise 9 Service Release 2 are no longer visible after applying this hot fix.
Before running the below script, please see the following article for information on a diagnostic script and steps you can take to recover your column setups User Drop-Down Lists Appeared Incomplete.


RESOLUTION

To apply this hot fix:
  1. Before applying this hot fix, back up all Maximizer Enterprise databases and make sure you have applied Maximizer Enterprise 9 Service Release 2 to ALL servers, workstations, and MaxExchange remotes (if applicable).
  2. Synchronize ALL data from MaxExchange remotes to the MaxExchange server (if applicable).
  3. Shut down all Maximizer Enterprise applications connected to the server.

  4. Using the SQL Query Analyzer, run the included "fix_users.zip" script on all Maximizer Enterprise 9 databases (Address Books).

    The following information requires a high-level of computer knowledge. The following instructions require administrative privileges to Microsoft SQL Server.

    1. Open SQL Server Enterprise Manager or in the case of SQL Server 2005, open SQL Server Management Studio.
    2. Login into SQL Server with administrative privileges (sa).
    3. Click the link below to download the fix_users.zip file.
    4. Open the file and run the script against each Maximizer Enterprise 9 database.
  5. Send system refreshes from the MaxExchange server to all the MaxExchange remotes (if applicable).

To download this hot fix, right-click the below link and select Save Target As:



After completing these steps, the issue described above will be resolved.

APPLIES TO

• Maximizer Enterprise 9 Service Release 2 - Series 1635 eCRM SQL (Server only)
• Maximizer Enterprise 9 Service Release 2 - Series 1635 CRM SQL (Server only)
 
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