APPLYING THIS HOT FIX:

NOTE: Before applying this hot fix, it is highly recommended that you back up your data.

Before running the below script, please see the following article for information on a diagnostic script and steps you can take to recover your column setups User Drop-Down Lists Appeared Incomplete.

1. Before applying this hot fix, make sure you have applied Maximizer Enterprise 9, version 9.5 Service Release 1 to ALL servers, workstations, and MaxExchange remotes (if applicable).
2. Synchronize ALL data from MaxExchange remotes to the MaxExchange server (if applicable).
3. Shut down all Maximizer Enterprise applications connected to the server.

4. Using the SQL Query Analyzer, run the included "fix_users.zip" script on all the databases containing Maximizer Address Books.

   The following information requires a high-level of computer knowledge. The following instructions require administrative privileges to Microsoft SQL Server.
   1. Open SQL Server Enterprise Manager or in the case of SQL Server 2005, open SQL Server Management Studio.
   2. Login into SQL Server with administrative privileges (sa).
   3. Click the link below to download the fix_users.zip file.
   4. Open the file and run the script against each Maximizer Enterprise 9.5 database.
5. Send system refreshes from the MaxExchange server to all the MaxExchange remotes (if applicable).

To download this hot fix, please click on the link below:
          fix_users.zip

After completing these steps, the issue described above will be resolved.

NOTE: Because this procedure removes the affected column setups, you may notice that some column setups that were created prior to the application of Maximizer Enterprise 9, Version 9.5 Service Release 1 are no longer visible after applying this hot fix.

APPLIES TO