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Reference # |
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| 050506-000001 |
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Product |
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Archived
Archived - Maximizer |
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Category |
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| Patches-Downloads |
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Date Updated |
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| 08/08/2008 02:45 PM |
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 Print Answer
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Service Release 4A for Maximizer Enterprise 8 |
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This document provides information about Maximizer Enterprise 8 Service Release 4A – Series 1518, which applies to the following versions:
- Maximizer Enterprise 8 Service Release 3 – Series 1444
- MaxExchange 8 Service Release 3 – Series 1444
- Maximizer Enterprise 8 Service Release 4 – Series 1512
This Service Release is a combination of SR-4 and Hot Fix 3. If you have already applied SR-4 and Hot Fix 3, this service release is not necessary but can be applied.
This document describes the issues addressed in this service release. All issues have been resolved.
Maximizer issues resolved by this service release
- Custom reports and Maximizer reports created in Maximizer Crystal Reports Embedded Designer and Viewer could not be generated properly in Maximizer for an Address Book other than the Address Book in which the report was created.
- Values of the Category, Do Not Solicit By, Email address, and Website fields could not be modified.
- Performance degradation in the User-Defined Field tab and following window occurred when user-defined fields containing a large number of items existed for an Address Book entry.
- A General Protection Fault error occurred when corrupt user-defined field records were present in the Address Book. The problem was a result of the user-defined fields' Type_ID being the same as the Code_ID.
- Specific non-English characters were not displayed correctly in the Calendar and My Work Day windows.
- When using modified interface settings to display accented characters, errors occurred when using popup calendar windows.
- When attempting to view a custom report using objects stored in the Crystal Repository with the Crystal Reports Embedded Designer and Viewer, users received a message informing them the functionality was not supported by Maximizer.
- Searches using wildcard masks at the beginning and end of the search string (e.g., *abc*) failed to return the correct search results.
- Reports and labels would not print proper non-English characters when characters were not translated in the DSN.
- Some email messages between Microsoft Exchange Server user accounts were not delivered due to a display name-formatting problem.
- If the Customer Service window had not been opened, Maximizer would terminate unexpectedly when adding a case from the Address Book window.
- When a Close Date was entered for an opportunity in the Opportunity following window, the Projected Close Date was updated with the value, rather than the Close Date.
- When printing a Case Detailed Report, the currency symbol appeared incorrectly as a dollar sign regardless of the computer's regional settings.
- In the Maximizer Word Processor with a multiple-page document open in the print preview window, the editor would shut down when the Page
- Down key was pressed.
OrderDesk orders were incorrectly grouped under the wrong Address Book entry in a Sales Report by Customer. This issue applies to Pervasive only.
Portal issues resolved by this service release
- When a user account was enabled for Portal login and disabled for Maximizer login, the user was unable to open Reporter from Employee Portal.
- Logins would fail for Customer and Partner Portal installations using firewall products with address translation enabled.
- In Employee Portal, attempting to save an entry without values for mandatory user-defined fields removed the Save button from the dialog box.
- The Main and Back buttons were missing from the Opportunities search result screen in Employee Portal for Wireless PDAs.
MaxExchange issues resolved by this service release
- When using the Email transport method, the HDR filenames that are created from incoming emails would always start from 0 or 1 (e.g., EDI00000.HDR or EDI00001.HDR), regardless of the real packet number.
- On the MaxExchange Server, packet generation would start processing as normal, but once it reached "Moving Transaction Records" or "Moving Refresh Library Records" or "Moving Refresh Resource Records", an application error, Access Violation in SPDM.EXE would occur.
- Under some circumstances, updating Address Book entries for opportunities would cause MaxExchange Server to terminate unexpectedly while processing packets.
- Under some circumstances, after processing incoming packets for a SQL database, some Address Book entries would not show up.
Reinstalling Service Release 4A Patch
If you have to reinstall the Maximizer Enterprise 8 Service Release 4A Patch, you must first fully uninstall the patch before it can be applied again. Use the Add/Remove Programs option in the Windows Control Panel to uninstall the patch. |
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Install the Maximizer Enterprise 8 Service Release 4A Patch – Series 1518.
- Download the service release updates from the following URLs. Alternatively, contact your local Business Partner.
Maximizer Enterprise 8 Service Release 4A Server – Series 1518
- Follow the instructions in the Installation section below to apply this service release.
INSTALLATION
Installation instructions specific to each product version are provided below.
To apply the Service Release Patch on the Maximizer Enterprise Server and Workstations:
- Close all applications.
If you are using an anti-virus program (i.e. Norton Anti-Virus, McAfee Anti-Virus), disable both the anti-virus program and the script-blocking feature before installing the service release. Please refer to your software manuals for details.
- Open Windows Explorer and browse to the patch file (ME8SR4A.EXE).
- Double-click the file.
- Follow the on-screen instructions to install the patch.
- Run Administrator and open each Address Book, so the licenses that were applied before the patch will take effect.
To apply the Service Release Patch on the MaxExchange Synchronization Servers:
- Exit MaxExchange Server Manager.
- Close MaxExchange Site Manager.
- Stop the MaxExchange Service (if MaxExchange is running as a service).
- Close all other applications.
If you are using an anti-virus program (i.e. Norton Anti-Virus, McAfee Anti-Virus), disable both the anti-virus program and the script-blocking feature before installing the service release. Please refer to your software manuals for details.
- Open Windows Explorer and browse to the patch file (ME8SR4A.EXE).
- Double-click the file.
- Follow the on-screen instructions to install the patch.
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