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Reference # |
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| 040824-000001 |
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Product |
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Archived
Archived - Maximizer |
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Category |
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| Patches-Downloads |
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Date Updated |
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| 08/08/2008 02:40 PM |
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 Print Answer
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Service Release 2 for Maximizer Enterprise 8 |
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Question |
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This article provides information about the Maximizer Enterprise 8 Service Release 2 – Series 1433, which applies to the following versions:
- Maximizer Enterprise 8 – Series 1404
- Maximizer Enterprise 8 Hot Fix 1 – Series 1409
- Maximizer Enterprise 8 Hot Fix 2 – Series 1420
- Maximizer Enterprise 8 Service Release 1 – Series 1425
Maximizer Software recommends that you install this service release. However, this service release is a full installation which can be a significant undertaking. Therefore, the value of its deployment should be carefully considered.
If, after reading this document, users are unsure of whether to install Service Release 2, they are encouraged to consult their Business Partner or Maximizer Software’s Customer Support for advice.
Service Release 2 is available as a download as outlined herein. Information is also provided on how to obtain the CDs if required.
The issues addressed in this service release include the following:
MAXIMIZER ENTERPRISE
Updated Pervasive.SQL v8.6 Engine
The new Pervasive.SQL v8.6 database engine is included in the full installation of Maximizer Enterprise 8 Service Release 2. It addresses the OLE issues and the catalog searches issue outlined below.
IMPORTANT
These issues affect only Pervasive users running in a Client/Server or a Workgroup (multi-user) environment, which includes MaxExchange Remote users who connect through a network. The following issues do not affect SQL users.
- OLE error when opening documents: An OLE error 65535 occurred when a user tried to open entries that contained embedded objects from the Documents window. Pervasive.SQL v8.6 resolves this issue.
- OLE error when opening documents after a transfer: An OLE error occurred when a user tried opening Documents created from a file after completing a transfer. Pervasive.SQL v8.6 resolves this issue.
- Catalog searches not available: Any attempt to save or retrieve a catalog search failed, when the Address Book was not local. Pervasive.SQL v8.6 resolves this issue.
Slow performance when opening a large Address Book
Slow performance occurred when opening a large Address Book that contains a large number of table user-defined fields while viewing some of them in the Column Setup view.
VIM Improvements
A number of issues that appear when using VIM as the email system have been addressed outlined below.
- The action of retrieving the list of email messages was very slow when a user refreshed or pressed the Deliver Now button.
- When a user tried to reply to an email from Maximizer, the reply email would not display the sender’s email address properly.
- If a user replied to a saved email, the text "<>" would get added to the recipient’s email address causing the message not to be sent properly.
- The Address Book entry column in the Email window did not show the corresponding Address Book entry.
- When an email message was dragged and dropped to the Address Book window and the email address of the target Address Book entry was updated or a new Address Book entry was created, the email address was entered incorrectly as the Address Book entry’s name in addition to the entry’s email address.
- If a user tried to delete email messages from the Maximizer Email window, email messages were removed from the list, but not actually deleted. The messages would reappear when a refresh was performed.
Unable to open or compose email messages using the email provider’s editor
When the Maximizer to Outlook Calendar Integration was used with the email features in Maximizer, a user was not able to open or compose messages using the email provider's dialog boxes. The Outlook.exe file stayed in memory causing issues opening and composing messages using the email provider's dialog boxes.
Printing an email to a file caused Maximizer to hang
If a user tried to print an email to a file from the Maximizer Email dialog box, Maximizer would stop responding.
Maximizer would stop responding if using Outlook Express
If Outlook Express was installed as the only email client and an email document was assigned to an Address Book entry with an attachment, opening the document and double-clicking on the attachment caused Maximizer to stop responding.
Opening a table user-defined field
Opening a table user-defined field containing a large number of items in the User-Defined Fields following window caused Maximizer to stop responding.
Calendar refresh problem in the weekly calendar view
If a user invoked a view of a future week using the weekly calendar view, and then switched to another window and then back to the weekly calendar view, appointments that were previously visible no longer appeared in the weekly calendar view. The issue occurred when the Calendar window was maximized and when non-working days were not shown.
Appointment conflicts with free-form location
When creating an appointment with a free-form location, a conflict was reported when a user tried to save the appointment even though there were no appointments booked with that same free-form location.
Large fonts in calendar causing exception
When using extra large fonts on Windows XP, attempting to open the calendar would cause the error "Exception: displayapp3".
Graphing By State/Province not working
When graphing by State/Province, no graph was generated.
PORTALS
Incorrect dialog box appearing in the Employee Portal
After pressing the Cancel button in the Address Book dialog box when adding a contact, opening the Address Book entry dialog box resulted in the Add Contact dialog box being invoked.
Close Date Field
The Close Date field was not being saved correctly when closing an Opportunity (giving it a status of Won, Lost, Abandoned, or Suspended) in Employee Portal or Partner Portal.
MaxExchange
The Process Refreshes Only command caused transactions to not appear at the MaxExchange Remote Server
If a user turned on Process Refreshes Only at a MaxExchange Remote Server and then processed changes made at the MaxExchange Remote Server or at the MaxExchange Server, the transactions above were not sent in the next processing session. The transactions were deleted.
SQL Address Book size
If a MaxExchange Server or MaxExchange Remote Server received a packet that contained a large amount of user-defined fields and less than 10 KB of notes, the size of the SQL database file was expanded to more than 20 times its original size.
Other Areas
PDF files are now printable
The Maximizer Enterprise 8 User's Guide, Maximizer Enterprise 8 SQL Administrator's Guide, Maximizer Enterprise 8 Pervasive Administrator's Guide, and Customization Suite Guides are now printable.
OTHER AREAS
Unable to run Crystal Reports if the Address Book was password protected in Pervasive
If using Pervasive, Crystal Reports could not be run if an Address Book was password protected. An Error 51- invalid owner name would appear. |
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Answer |
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1. To obtain a copy of the Maximizer Enterprise Service Release 2 software CDs, contact Maximizer Customer Service and Support by emailing customerservice@maximizer.com. Alternatively, contact your local Business Partner.
You can also download the service release updates from the following links:
Maximizer Enterprise 8 Service Release 2 Server – Series 1433 (320 MB)
Maximizer Enterprise 8 Service Release 2 Workstation – Series 1433 (287 MB)
MaxExchange Synchronization Server Service Release 2 – Series 1433 (119 MB)
2. Follow the instructions in the Installation section below to apply this service release.
3. After applying Maximizer Enterprise 8 Service Release 2, install the corresponding version of the following Maximizer Enterprise companion products if applicable. Refer to the Installation section for details.
- Accounting Link Designed for Use with QuickBooks – Series 1419
- MaxLink for the Palm OS – Series 1419
To obtain a copy of the Accounting Link Designed for Use with QuickBooks, contact Maximizer Customer Service and Support by emailing customerservice@maximizer.com or alternatively, contact your local Business Partner.
You can download Maximizer Link from the following link:
MaxLink for the Palm OS – Series 1419
INSTALLATION
Installation instructions specific to each product version are provided below.
To apply Maximizer Enterprise 8 Service Release 2 – Series 1433
1. Close all applications.
2. If you have a previous version of Maximizer Enterprise installed, uninstall the software using the Add/Remove Programs command in the Control Panel (Start > Settings > Control Panel > Add/Remove Programs). Also remove any previous Maximizer Enterprise 8 hotfixes or service release patch installations. Restart your computer when prompted after uninstalling the software.
3. Insert the Maximizer Enterprise 8 Service Release 2 CD into your CD-ROM drive. The setup starts automatically. If the Autorun screen does not appear automatically, double-click the Autorun.exe on the Maximizer Enterprise CD. Click on the "Install Maximizer Enterprise Server" or "Install Maximizer Enterprise Workstation" option (depending on what you are installing) to begin the installation.
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If you have downloaded the service release, open Windows Explorer and browse to the installation file(s) you downloaded. Double-click the ME8SvrSR2.exe file to begin the server installation. Double-click the ME8WksSR2.exe file to begin the workstation installation.
4. Follow the on-screen instructions to complete the installation.
5. Restart your computer when prompted at the end of installation.
6. Run Administrator and open each of your Address Books so the licenses that were applied before the service release will take effect.
To update MaxExchange Server 8 to Series 1433 (Service Release 2)
1. Ensure that the Maximizer Enterprise 8 Service Release 2 – Series 1433 has already been applied to all computers running Maximizer Enterprise.
2. Close all applications.
3. Insert the MaxExchange 8 Service Release 2 CD into your CD-ROM drive. The setup starts automatically. If the Autorun screen does not appear automatically, double-click the Autorun.exe on the Maximizer Enterprise CD. Click on the "Install MaxExchange Synchronization Server" or "Install MaxExchange Remote Synchronization Server" option (depending on what you are installing) to begin the installation.
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If you have downloaded the service release, open Windows Explorer and browse to the installation file(s) you downloaded. Double-click the MaxExchangeSR2.exe file to begin the server installation. Run the Address Book Verification tool (File > Address Book Verification) from Administrator for each of your Address Books.
Note that either of the above procedures overwrites your existing installation while preserving all of your MaxExchange settings such as your server address. If you do not want to preserve these settings, you can uninstall the software first and then perform the installation.
4. Run Address Book Folder Maintenance at all MaxExchange Servers and MaxExchange Remote Servers (running the Address Book Folder Maintenance at the parent server first), choosing the "Do not create maintenance data packets" option.
5. Perform a system refresh on all Remotes from the MaxExchange Server. This step should be performed at the parent server, rather than from a remote server.
IMPORTANT:
If you are using MaxExchange Remote Servers, see the following knowledge base article before performing this step:
System Refreshes Causing Inconsistent User-Defined Field Data
To update the Maximizer Customization Suite to Series 1433
Note that the only change to the Maximizer Customization Suite is that the online manuals (PDF files) can now be printed.
1. Uninstall any existing installations of Maximizer Customization Suite.
2. Insert the Maximizer Customization Suite 8 Service Release 2 CD into your CD-ROM drive. The setup starts automatically. If the Autorun screen does not appear automatically, double-click the Autorun.exe on the Maximizer Enterprise CD.
3. Click on the "Install Maximizer Customization Suite" option to begin the installation.
To update the Accounting Link Designed for Use with QuickBooks to Series 1419
1. After applying the service release, uninstall any existing installations of the Accounting Link Designed for Use with QuickBooks. Note that this step applies even if you are running Series 1419.
2. Insert the Accounting Link (Series 1419) CD into your CD-ROM drive. The setup starts automatically. If the Autorun screen does not appear automatically, double-click the Autorun.exe on the Accounting Link CD.
3. Click on the "Install Accounting Link Designed for Use with QuickBooks" option to begin the installation.
To update MaxLink for the Palm OS to Series 1419
1. After applying the service release, uninstall any existing installations of MaxLink for the Palm OS. Note that this step applies even if you are running Series 1419.
2. Browse to the folder where you have downloaded the Maximizer Link setup files and double-click the Setup.exe to begin the installation. |
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